NewElec - Leaders in Advanced Motor and Pump Protection Solutions

Working with NewElec has been a game-changer for us. Their technical knowledge is truly exceptional, and their team consistently goes above and beyond to resolve challenges efficiently.

Recently, we encountered a complex issue involving a relay configuration. Despite not having all the necessary equipment on-site, the NewElec team guided us through the process remotely with precision and patience. Their ability to troubleshoot and offer practical solutions in real-time is a testament to their expertise and commitment to customer success.

Their professionalism and dedication have made a lasting impression, and we’re confident in recommending NewElec to anyone looking for reliable technical support and innovative solutions.

— Satisfied Customer

As a Plant Manager, I was dealing with repeated overload trips on a pump application, which didn’t make sense since we had a larger module (MA250) installed for a smaller 2.4 kW drive. After consulting with NewElec, I decided to bring the relay to their facility for further inspection and assistance with Frontend tutorials.

The NewElec team promptly discovered that the relay was faulty and recommended replacing it with an MA10 module, which was better suited for our drive. They also provided custom settings tailored to our application and ensured we had everything needed for a seamless transition.

Since implementing the changes, the MA10 module has been performing flawlessly, and our operations are running more efficiently. NewElec’s technical expertise and proactive approach made all the difference. I highly recommend their services to anyone in the industry!

— Quarry Plant Manager

As a client unfamiliar with the NewCode product, I needed clarification on whether its digital inputs could be used as a control circuit for a Direct-On-Line (DOL) application. Additionally, I requested relevant documentation to help me understand the product better.

The NewElec team provided clear and detailed explanations, addressed all my concerns, and supplied the necessary documentation. Their expertise and patience made the process seamless, and I now feel confident using the product.

I’m thoroughly impressed with their support and professionalism. Thank you for making everything so straightforward!

— Well known Water Utility

As a Consulting Engineer, I required clarification on the voltage range of the CTMB and when it would be necessary to utilize a voltage converter. The NewElec team provided clear and precise guidance, explaining that the CTMB can handle up to 550VAC, and anything above this would require a voltage converter. They also recommended adding a voltage converter and insulation lockout for optimal safety and performance.

Their detailed explanations and expert advice were invaluable. It’s always a pleasure working with a team that prioritizes customer understanding and provides tailored solutions. Highly recommended for anyone in need of reliable technical support!

— Consulting Engineer

As an engineering contractor serving the mining industry in the Secunda area, we are always looking for reliable and efficient solutions to meet the unique challenges of our clients. Recently, we encountered a situation where we needed to provide clarity on frozen contacts in a system. After evaluating the issue, we recommended the NewElec RDU (Relay Display Unit) module. This product provides invaluable real-time status indication for both inputs and outputs, enabling our client to quickly identify and resolve any frozen contact issues, ensuring smooth and efficient operations.

Our client, a prominent mine in the Secunda area, was also interested in exploring the capabilities of the Newcode Relay. Given its advanced features and suitability for industrial applications, we decided to arrange a demo for their team. NewElec’s ability to facilitate a demo and show firsthand how the Newcode Relay can enhance system protection and monitoring in harsh environments was a key factor in our decision to move forward with the product.

We’ve been impressed with NewElec’s products and support throughout this process. Their solutions provide peace of mind with reliable, high-performance equipment, and their team is always ready to assist with technical expertise and product demonstrations. We look forward to continuing our partnership with NewElec and recommending their products to other clients in the mining and industrial sectors.

– Engineering Contractor, Secunda Area

As a technician working at a steel manufacturing plant in the KwaZulu-Natal Midlands, maintaining the reliability of our systems is critical. Recently, we faced a significant challenge with our star-delta motor starters. This not only impacted our operations but also led to the unnecessary burning of the UCR relay, which was frustrating, especially with our 261A, 200 kW, 4-pole, 525V motors.

Upon investigation, we discovered that the lack of an additional single-phase CT connected to the UCR was the root cause. Our system had a 315:1 CT, but without the required single-phase CT, the motor trips were happening incorrectly, which led to the overheating of the UCR relay. The MLC was set at 75, the unbalance at 10, and with 5 starts per hour and a 10-second maximum start time, the system wasn’t behaving as expected.

We reached out to NewElec, and they quickly identified the issue and recommended the addition of the necessary single-phase CT. This simple change helped to correct the timing and trip behavior, allowing for smoother transitions from star to delta and eliminating the unnecessary tripping and damage to the UCR relay.

The support from NewElec was excellent. Their team’s expertise and quick response allowed us to resolve the issue efficiently, minimizing downtime and preventing further damage to the system. Since implementing their solution, we’ve seen a marked improvement in system stability and protection. We’re now confident that our equipment is better protected, and we can continue running operations smoothly without the fear of unnecessary faults or relay burnouts.

– Technician, Steel Manufacturing Plant, KwaZulu-Natal Midlands

For a new washing plant at an operational coal mine in Mpumalanga, we needed a reliable motor protection system that could handle the demands of a tough industrial environment and work well with the mine’s PLC network. Given NewElec’s established presence and proven reliability in other areas of the mine, the end user specifically chose the Newcode Dual Ethernet Motor Protection Relay for this project.

NewElec has built a strong reputation for providing dependable solutions, and their products are trusted throughout the mine. The Newcode Dual Ethernet relay was selected for its ability to offer advanced motor protection while easily integrating into the plant’s PLC network. The dual Ethernet feature ensures reliable communication, which is crucial for smooth operation and monitoring across the plant.

The relay’s setup was straightforward, and since installation, it has consistently provided excellent protection for the motors and equipment. The end user is satisfied with its performance, which has helped maintain plant operations efficiently and without unnecessary downtime.

Our experience with NewElec on this project has reaffirmed our trust in their products. We look forward to continuing to work with them, knowing their solutions will meet the high standards needed in the mining industry.

– MCC Panel Builder, Mpumalanga

Recently, we supplied the NewElec KD 100 direct motor protection relay for a small washing plant application, where a 37 kW pump was required to run using star-delta starting. The client needed basic protection features, including overload and phase rotation protection, as well as safeguarding for dry running conditions.

After discussing the client’s needs, we recommended the NewElec KD 100, and it proved to be the perfect fit. The relay provides reliable overload and phase rotation protection, and it easily supports the star-delta starting method, making it an ideal solution for this application. The client was particularly pleased with its simplicity and effectiveness in protecting the pump.

Since installation, the KD 100 has performed reliably, offering the protection needed to ensure smooth, trouble-free operation. The client is happy with the product’s performance, and we’re confident that the KD 100 will continue to provide reliable protection for the pump in this standalone application.

– Reseller, Rustenburg

Working with the NewElec Newcode Relay for a drive control system at a petrochemical plant, I needed guidance on configuring the inputs to start and stop the drive. Using the NewCode Training Rig for the setup, I initially encountered an issue with a DOL_Main Trip setting file I had received.

During execution, the system tripped due to an ‘Execution Fault.’ After troubleshooting, it was discovered that the load current adjustment was set to zero. Once I made the necessary adjustment, the system worked as expected and the trip issue was resolved.

The support I received was invaluable. The Newcode Relay has proven to be a reliable solution for motor protection and drive control. The clear guidance on configuring the inputs ensured the system operates smoothly, and with the adjustments made, everything now functions seamlessly.

– Electrical Foreman, Petrochemical Plant

We’ve been supplying NewElec products in Benoni for over 22 years, and in that time, we’ve consistently seen how reliable their relays are. It’s not unusual for us to find relays in the field that are 15 or even 20 years old and still running without issue. This kind of durability is something you don’t find with most brands.

A recent case really stood out—one of the relays we sold 9 years ago needed a new reset button. The customer sent it back for repair, and NewElec handled it quickly and efficiently, refurbishing the relay at a very reasonable cost. What’s impressive is that NewElec never discontinues products, so even older models are supported, which is a huge benefit for us and our customers.

The fact that NewElec stands behind their products with excellent after-sales service and never leaves us hanging with obsolete parts has made them a go-to choice for us. Their reliability and commitment to service are why we continue to trust and recommend their products after all these years.

– Electrical Wholesaler, Benoni

I recently dealt with a customer facing persistent issues with two NH Relays—one tripping on overload and the other on earth leakage. Both relays were very old and needed to be repaired.

I suggested the customer bring the relays in for repair, but given the urgency of the issue, they chose to purchase new units. They were under pressure and needed a quick resolution. NewElec delivered the new units in record time, providing outstanding service and showing great commitment to both their products and their customers.

The customer was impressed with the swift delivery, and I truly appreciate how NewElec handled the situation with such efficiency. Their dedication to getting the problem solved quickly reinforced why I continue to trust and recommend NewElec products.

– Electrical Wholesaler, Vereeniging

We recently had an issue where a client was concerned that the GA 375 Relay was taking longer to trip than expected. After reviewing the situation, it became clear that the delay wasn’t due to a fault with the relay itself; rather, it was because of the way the relay was configured. The settings were intentionally adjusted to ensure a longer trip time for a specific application.

The client, however, wasn’t sure about the mine’s specifications and needed clarification on whether the current configuration met their needs. I advised them to confirm the mine’s specs so we can assist further. Once we have that confirmation, we’ll be able to adjust the settings to ensure the relay functions as required for their specific application.

This situation underscores the importance of clear communication regarding application requirements and how NewElec’s reliable support helps tailor their products to meet the precise needs of each site.

– Contractor, Coal Mine, Mpumalanga

We recently encountered an issue with the GA 375 Relay, where the client noticed that the relay was taking longer to trip than expected. After investigating, it became clear that this delay was due to the relay’s configuration, which was set to allow a longer trip time for a specific application. However, I wasn’t sure if this setting aligned with the mine’s specifications.

Thanks to NewElec’s outstanding support, we were able to quickly confirm that the delay was not a fault but a result of the configuration when the relay was ordered. NewElec’s team offered clear guidance on how to adjust the settings, ensuring that the relay could be fine-tuned to meet the mine’s specific requirements.

With NewElec’s help, we were able to solve the issue efficiently, ensuring that the relay functions as needed for the client’s application. Their prompt support and expertise once again proved invaluable in helping us provide the best solution.

– Independent contractor, Gauteng